You've got questions? We've got answers!

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. We offer a seamless and secure payment process.

We accept online banking, e-wallets, major credit/debit cards, PayPal, Apple Pay, and Google Pay for your convenience.

Absolutely! All transactions are processed through encrypted and secure payment gateways to ensure your data remains protected. Worry not as we have zero access to your details.

All sales are final. We do not accept returns or provide refunds.

If your card(s) arrive damaged, please contact us with photo evidence, and we will assess the situation to find a resolution.

All domestic orders are shipped via DHL eCommerce. Orders are shipped the following day, with delivery taking approximately 3-5 working days.

All hit cards are carefully protected using sleeves, top loaders, and bubble wrap to ensure they arrive in pristine condition.

In the rare case of loss or damage during transit, please reach out to us at hello@packsandslabs.com with your order number and issue details. We will coordinate with our shipping partners to resolve the matter promptly.

• Lost packages: We typically wait 10 business days after the estimated delivery date before considering a replacement or refund.

• Damaged items: Send us clear photos of the damaged package and products within 48 hours of delivery for assessment.

Yes! Packs and Slabs is pleased to offer international shipping to customers in Singapore. We've set up a dedicated shipping zone specifically for Singapore customers.

Our standard shipping rate to Singapore is RM30.

Delivery typically takes 3-7 business days from the shipment date. However, customs processing and local delivery conditions may affect the timeframe.

For orders under SGD 400 (approximately MYR 1,240), Singapore generally does not charge import duties (this is called the "de minimis" threshold). However, Goods and Services Tax (GST) of 9% may still apply to all imported goods regardless of value.

For orders over SGD 400, both import duties and GST will apply. These charges are determined by Singapore Customs and are not included in our shipping rates. The customer is responsible for paying these fees upon delivery.

All prices are listed in Malaysian Ringgit (MYR). International customers will be charged in MYR, and your bank will handle the currency conversion. Please check with your bank for any applicable foreign transaction fees.

If your package is held, Singapore Customs will typically contact you using the phone number provided at checkout. You may need to provide additional information or pay duties and taxes before the package is released. While we’re happy to assist where possible, it is primarily the recipient’s responsibility to coordinate with customs.